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 FAQ :                                                                                                                                     
1.How do I open an account?
State on the email or fax : your name, contact phone number, copy of Business License and that you would like to open an account.
When you are ready to place your first order, please call us to obtain your account information.

2.How do I place an order?
If you already set up an account with us, orders can be placed via phone, fax or email.
Or visit one of our e-commerce distributors at www.speedykarate.com
Phone : 714-558-1490
Fax: 714-558-1440
Toll free: 1-800-341-4545
Email: eomtiinc@sbcglobal.net

3.When will I receive my order?
Orders received before 3PM PST Monday through Friday on non-holidays are shipped the same day via UPS from Southern California (custom item orders will take longer).
UPS takes approximately 1-5 business days to deliver depending on your shipping address.

4.Do you offer expedited shipping?
Yes. Upon placing your order, please specify the method of expedited shipment you would like : 3rd Day, 2nd Day, Next Day Air.
We will call you back as soon as possible with the expedited shipping cost for you to approve.

5.How much do you charge for shipping?
Shipping is based on the actual UPS cost which varies depending on the weight, size, destination and shipping method of the order.

6.Do you ship to addresses outside of the United States?
We ship only within the Continental United States.

7.Do you ship to PO boxes, APO/FPO addresses?
No. All orders are shipped via UPS and UPS does not deliver to PO boxes or APO/FPO addresses.

8.Do you charge sales tax?
Customers with shipping addresses in California will be charged the current sales tax.

9.How can I track my order?
Simply call our customer service line and we will provide you with your UPS tracking number.
If you would like to automatically receive your tracking number via email with each order, just notify us and provide us with your current email address.

10.What are your business hours?
Monday-Friday, 8:30 AM  to 5:00 PM PST
Saturday-Sunday closed

11.What credit cards do you accept?
We accept Visa and MasterCard.